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McCurry Marketing Idea Exchange Issue 437 - April 19, 2012

Bill McCurry
McCurry Associates
wmccurry@mccurryassoc.com

609 688-1169

 

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  Maybe some manufacturers are on the side of specialty retailers
  April 19, 2012

 
  Hello -

THE REST OF THE STORY . . . FROM A MANUFACTURER'S PERSPECTIVE . . .

Many camera retailers are venting against their "partner" manufacturers who appear to be intentionally using the retailer to "showroom" while cutting deals with larger on-line outlets to undercut the "showrooming" retailers . . . Along comes Ned Bunnell from Pentax/Ricoh who tells it like he sees it . . . not sure if he's giving us the Pentax/Richoh party line or if this insight is all Ned's. Either way, it's refreshing to see an organization that understand retailer perspectives and market place needs. Check out Ned's public posting

One short excerpt:

One user comment I read summarized the situation quite well by saying, "I think you are seriously misunderstanding the whole conversation. Pentax has not raised prices. They have required authorized dealers to stick to MSRP [Manufacturer's Suggested Retail Price] or some percentage of it (we do not know the exact terms). Pentax is attempting to police their sales channel just as many other manufacturers do. Any additional margin will go to the dealers not Pentax."

Again we urge you to check out Ned's public posting

On another note: when you read Don Spring's Idea 1 just below, be sure to look at the full-size photos and in particular the signage and displays. He's definitely on the right track!

 

 
 
Idea # 1 - People listen when you're giving something away

Don Spring - Cavalcade Color Lab foto source - Huntsville, Ontario, Canada - cavalcade.fotosource.com/

I Didn't Know You Did That . . .

How many times have you heard that in your store? Frustrating? You bet. Don Spring of Cavalcade Color Lab in Huntsville, Ontario invested time and money to hear it frequently last week. He invited the local Chamber of Commerce to have a mixer at his store. He had approximately 100 people attend, many who hadn't been in the store, "since I brought you my last roll of film." Don got them to quietly listen to 30 minutes worth of "sales pitches" despite the food and beverages flowing.

If the image doesn't show on your mobile device, or to see a larger image, click here

Don knew most were coming not to see Cavalcade's new offerings but to get free food/drink and to schmooze with their fellow Chamber members.

If the image doesn't show on your mobile device, or to see a larger image, click here

Don also knew that if he gave a speech the audience would be polite about 3 minutes and it would be over . . . So Don kept them captivated for 30 minutes . . . by giving things away . . . and explaining what he was giving away.

One of the things he gave away was the ProMaster Emergency Flashlight. Everyone knows what a flashlight does . . . but before Don gave it away he was able to tell the assembled crowd how this flashlight was also a power storage unit that would allow the customer to charge their cell phone, earpiece, GPS or whatever USB compatible unit needed power. Virtually everyone in the audience hoped they would win this $25 item . . . but if they didn't win it they all knew why they would want one and where they could buy it!

What about winning the ProMaster Soft Clean Cloth that also is the color of the gray card? That's a unique product that Don was able to talk about because he was giving it away. Everyone now knows why they want to carry a grey card and what easier way than as a cleaning cloth.

Inkjet banners are perfect products for fellow business people. Don gave away a free one with a ProMaster banner stand . . . immediate sales were the result. These business operators didn't know where to buy banners locally. By giving away products or services the crowd was happy to listen to Don's sales pitches and the crowd kept murmuring "I didn't know they did that".

Look at the pictures and you'll see the store was well signed with lots of imaging services on display. Don also gave away various personalized photo services, but again drawing the lucky winner only after explaining to the crowd what the service was they were giving away . . . Again the common refrain, "I didn't know they did that.

If the image doesn't show on your mobile device, or to see a larger image, click here

Don wasn't shy and his team joined in to make it a memorable event. Don gave away a ProMaster Photographer's Vest . . . and announced that the winner would have a custom "tailored" fit by the salesperson who would let them try on the small, medium, large and extra-large . . . So the salesman exaggerated the process of trying on the vest just to add fun and panache to the evening.

If you're tired of potential customers not knowing what you do, invite them in and create an environment that they'll listen to your explanations of what you do.

Don estimates his net cost for the various ProMaster products and services he gave away was "a couple hundred dollars" - or around $2 per attendee . . . and these were all qualified business people who have above average income and propensity to invest in imaging products and services. The sales to new customers the next day virtually covered the cost of the giveaways products.

If the image doesn't show on your mobile device, or to see a larger image, click here

If you're thinking of doing something like this, also check out how Dan's Camera City did a Chamber of Commerce Mixer MMIE Issue 245

 
 
Idea # 2 - Turn a disk, turn a profit

Alan Logue - Hutt Street Photos - Adelaide, Australia - huttstreetphotos.com.au/

Chris - something for MMIE

We all remember the good old days of D&P when the standard add-on was a second set of photos.

Well, we now have a new digital version of the second set offer!

It's called Archival Discs - both CD and DVDs.

We now have a standard upsell when ANYONE orders ANYTHING to a CD or DVD and we ask if they want it on a "long life, gold plated archival disc"?

It does not matter if it's a memory card to disc, video to disc or slideshow to Disc - its always the upsell. Even duplicate discs - do they want standard or long life.

And at $10 extra per disc, it's a profitable upsell

In the last 2 months we have gone through over 300 archival discs, mostly DVDs.

Alan in Adelaide

 

 
 
Going to PMA Australia? Important news!

PMA Australia breaks new ground - break bread with Bill McCurry's Marketing Idea Exchange.

PMA announces a new twist to the popular Marketing Idea Exchanges - a dinner idea exchange Thursday, May 24 in Melbourne.

Audiences had complained there hasn't been enough time to meet new people and exchange ideas. So, PMA Australia listened and has scheduled the Marketing Idea Exchange to be an evening event with program before and after dinner . . . Sounds fun and profitable to attend.

There's still time to register at http://www.pmaaustralia.com.au/

There will also be a Hot Picks, Friday afternoon, May 25. It's where retailers go out and scour the exhibition hall and bring back their Hot Pick of the best profit item of the show. It's fun and educational. Want to be a Hot Picks reporter? Contact Bill - his email

 

 
  Our Calendar of Events is always available at photoimagenews.com/calendar.htm

Your colleagues may also get the newsletter free in exchange for submitting ideas. Give them this link to sign up but remind them they have to share: http://photoimagenews.com/mccurry.htm

Please Enjoy, Consider and Profit from these ideas.

All the Best,

Bill
William J. McCurry, Chairman

McCurry Associates

 
 

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